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SHIPPING & RETURNS POLICY

USA (48 states) Shipments

How long does it take for me to receive my order (for U.S. Shipments)?

Due to our highly efficient order processing methods, most domestic orders are shipped within 1-2 business days. All orders are shipped from our warehouse facilities in Plano, Texas. Transit time depends on shipping method selected by you. For our flat rate 6.95 (0.01 – 149.99 orders) and free shipping (150.00+ orders), typical transit time is 5 – 10 business days, actual may vary. We also offer upgraded and express shipping methods, such as USPS Priory Mail, and Over Night USPS Mail. Shipping method can be selected by you during the checkout process. USPS will deliver to Street and P.O.Box addresses.

We can not be responsible for delays/misdeliveries caused by weather or factors out of ours control. Shipping costs paid can not be refunded for delay/misdeliveries caused by weather and factors our of ours or carriers’ control. Unfortunately, no one has any power/control over forces of mother nature, we apologize. In our continued effort to minimize waste and lessen our impact on the environment, please note that your order may arrive in a slightly used shipping box.

 

Order placed by 1PM CST, will ship same day. Order placed after 1PM PST, will ship the following business day,

International Shipping

Does your international shipping quotes include customs/duty/import taxes?

For international shipments, our shipping quotes do not include any customs/duty/import taxes, which are imposed by the respective international countries, and not by us, or the shipping carrier.  Any customs/duty/import taxes required will be the sole responsibility of the recipient. As this may differ from country to country, we are unable to give you an accurate estimate unfortunately.  Please check with your country’s customs for details terms and/or regulations for incoming shipments from an international country.

 

Shipping time – International Shipments

We do ship to most international countries.  For international Airmail shipments, from our experience typical transit time is 10 – 21 days, actual may vary depending on customs. We also do offer USPS international shipping, USPS is trackable and considerably faster in shipping time, typically 5 – 10 business days for most countries. Although this is a typical estimate on average shipping time, actual shipping may be slightly vary due to factors such as customs, carrier routing, package traffic, and other unforeseen factors.   You will be able to select your shipping method during the checkout process.  All pricings are quoted in USD.

 

When will my order ship and what are my shipping charges?

Shipping is automatically calculated prior to submitting your payment information.  Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after payment is successfully received and order confirmed.  All pricings are quoted in USD

Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. If you are located within USA 48 States(excluding APO/FPO adddresses), then you may be able to take advantage of our free shipping offer! Orders totalling 0.01 – 149.99 USD are just 6.95 USD flat rate shipping. Orders totalling 150.00 USD and above, you’ve just met the requirements for free shipping, congratulations! Even if you’ve ordered 1,000 lbs worth of merchandise, shipping is still free!

For US islands and international customers, although you’re not able to take advantage of our free shipping offer, you can rest assured that due to our contract and agreements with USPS, our USPS and UPS international shipping rates are substantially discounted from published rates. This means that not only will you save on the prices of our fantastic products, but also on the shipping costs as well. However you look at it, it’s a win-win situation for you, our customers!

Return Policy

What is your return policy – Return for refund?

Return for refund: Can be returned within 30 days of receipt of shipment. Returns needs to be in resellable condition.

Open item returns – Items returned that are no longer in resellable condition will be subject to a restocking fee based on the condition of the product. To test a product, please only open 1 item to test first before opening all quantities. Used items will not be accepted for return. Shipping costs are not refundable.

 

What is your return policy – Return for store credit?

Return for store credit: Can be returned within 60 days of receipt of shipment. Returns needs to be in resellable condition.

Open item returns – Items returned that are no longer in resellable condition will be subject to a restocking fee based on the condition of the product. To test a product, please only open 1 item to test first before opening all quantities. Used items will not be accepted for return. Shipping costs are not refundable.

 

Do you offer return labels?

Return labels – We do offer a discounted return label which will be issued to you however it is up to the customer if they wish to use the return label. If return label is not used, it will not be deducted from the returns. Return label will be emailed to you upon the RMA acceptance. Please allow 1-2 business days